Frequently Asked Questions

Our Products

Do you have a catalog?

We do not have a catalog, but you can view our complete inventory here on our website.

Ordering

Can I place a phone order?

We are only accepting online orders at this time.

Do you gift wrap?

Unfortunately, we do not offer gift wrapping at this time.

Security and Privacy

Is it safe to place my order on your website?

Yes, it is safe to order on our website. While we do not encrypt the entirety of the site for speed purposes, we do encrypt all data once you enter the checkout phase. If you add items to your cart, once you click the 'Checkout' button, you will notice the site does move to the https protocol, and a secure lock icon should be visible in the bottom corner of your web browser. In addition, you may click on the secure icon at the bottom of each screen to validate us by our third party secure certificate provider. At Timeless Settings, we make the security of all customer transactions our highest priority.

Will you give my information to other companies?

No. We will not give your information to any other sources.

Payment

What types of payment do you accept?

We accept Visa, Mastercard, Discover, and American Express and Paypal

Do I have to pay sales tax?

Sales tax will only be charged to orders shipped in Georgia, as our business is located in Georgia.

Shipping

When will you ship my order?

Our goal is to ship your order as soon as possible, usually within 2-3 business days. Your order will be shipped by USPS.

How much does shipping cost?

Please refer to shipping chart. Shipping costs start at 6.95

Returns

How can I return something?

You are welcome to return any items within 7 days of receiving your order. We will refund the purchase price, but please, choose your items carefully, as we are unable to refund the shipping costs.

What if I receive a damaged item?

If you receive a damaged item, please contact us via email, and we will do our best to correct the problem.

Can I exchange an item?

Yes. The fastest way to exchange an item is to place a new order and process your return separately. We will issue a credit to your card upon receiving your return. Please note that we do not cover shipping costs.

Do you pay for return shipping?

In order to keep our low prices, we are unable to pay for return shipping.